Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This return policy applies to standard returns only and is separate from our Limited Warranty Policy (which covers manufacturing defects — see Warranty Policy for details).
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it (unworn or unused, with tags, and in its original packaging)
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Accompanied by the receipt or proof of purchase
Return Shipping Costs
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Warranty-related returns (defective items covered under warranty): We cover the cost of return shipping and provide a prepaid return label.
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All other returns (buyer’s remorse, incorrect purchase, non-warranty issues): The buyer is responsible for return shipping costs and must provide their own shipping label.
Restocking Fee & Refund Deductions
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A 10% restocking fee will be deducted from the refund on all non-warranty returns to cover inspection, handling, and repackaging.
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Original shipping charges are non-refundable.
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Warranty-related replacements are exempt from restocking fees.
How to Start a Return
To initiate a return, please contact us at info@ValhallaCrafts.com