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Frequently asked questions
Can I order custom lanterns?
Yes! Use the Contact form to request custom lanterns. Please note that standard production, processing or shipping estimates do not apply for custom orders. If we are unable to fulfill custom orders at the time of request, you will be notified. Custom orders will include additional fees for design and labor, and are not returnable.
How do I replace my lantern light?
Replacement lights are available for purchase! Please review the Lantern Instructions page for details on light replacements.
Why is my lantern light dull or flickering?
Dull lights can be due to misaligned button batteries in the bulb, but thankfully it is generally an easy fix. Please review the Lantern Instructions page for details.
I lost the plastic white tab! How can I turn off my lantern?
The purpose of the tab is to separate the two button batteries inside of the bulb. Any thin, non-conductive material can achieve this. It is recommended to cut a small piece of paper about the size of the original tab, and insert this into the bulb to turn it off.
Replacement lights can also be ordered here.
My order hasn't arrived. What can I do?
Please check that your order has shipped. Note that our processing times allow for as much as 9 business days to allow time to create your order. However, we usually try to send it out the next business day if in stock. If your order has shipped, you will receive an email with a tracking number. Please use this number to track your order on the carrier's website. Feel free to contact us too if something doesn't look right.
For more information, please review our Shipping Policy.
